Identity theft is one of the fastest growing crimes in the nation. Atlantic Federal has many safeguards in place to protect members and shield their privacy. To help members become more knowledgeable, on this page we will post both general information on various fraud issues as well as specific scam alerts that could directly affect credit union members.

Check this page regularly for updated information.

If you ever feel that you are a victim of any type of fraud, contact Member Services immediately at 1-800-222-1329.

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In the interest of passing along alerts to members, we want to advise you of a new computer virus that comes as an e-mail pretending to be from the United Parcel Service (UPS). Anyone who receives such an e-mail should not open it and delete it immediately. The e-mail contains the subject line: UPS Tracking Number 0328795951 (or other digits). The e-mail informs the recipient that they have a package that UPS could not deliver and to open an attachment to make arrangements to pickup the shipment. The attachment is actually a computer virus.

UPS advises that while they may send official notification messages on occasion, they rarely include attachments. If you receive a notification message that includes an attachment and are in doubt about its authenticity, please contact customerservice@ups.com.

Digital Insight, our home banking and website provider, has alerted us to a phishing scam directed at credit union members. This scam targets users by sending e-mails that appear to be from Digital Insight and is designed to trick the recipient into clicking a link in the e-mail for the purpose of acquiring sensitive data, such as passwords or financial information.

DO NOT click links or install programs suggested in the e-mails, even if the e-mail appears to be from Digital Insight or a familiar source. Please immediately delete these e-mails and be careful not to take the actions requested. Digital Insight will never send e-mails containing links to download software or applications.

Atlantic Federal has received reports of a phisher sending unsolicited text messages to cell phones. The message urges the recipient to visit a web address that at first glance appears to be a credit union's website or to call a number to renew online services. The phisher's ultimate goal is to obtain individual account information and pin numbers.

While we have no direct knowledge of Atlantic Federal members being solicited in this scam, other New Jersey credit unions have been targeted.

We urge members to be very weary of unsolicited text messages. Atlantic Federal Credit Union will never ask for account and/or personal financial information via e-mails or unsolicited phone calls. If you receive any such messages, do not click the links or call the numbers provided. Instead, immediately delete the message from your computer as the perpetrators have been known to use Spyware* in conjunction with their text message solicitation.

*Spyware is software installed on your computer or cell phone without your consent that monitors or controls your use of the device. It may be used in your cell phone for such things as monitoring your internet surfing, activating your speaker phone as a listening device, taking pictures with your phone camera, copying your contacts or recording your keystrokes, which in turn could lead to identity theft.

We have been notified that credit union members across the country are receiving bogus e-mails purported to be from CUNA (Credit Union National Association) asking them to participate in a survey. The e-mail attempts to lure people to a fake website and asks for their credit card and ATM PIN numbers.

Do not open or respond to information requests such as this. In this particular instance, the individual is promised $50 for participating in a survey. While the e-mail looks legitimate and even contains the CUNA logo, it is a scam and an attempt to commit identity theft.

Atlantic Federal Credit Union, the Credit Union National Association (CUNA) nor any other reputable business will ever send you an e-mail asking for your account numbers or other personal information.

Please alert other family members who may be at risk. Don’t hesitate to call us at 1-800-222-1329 if you have any questions or concerns. Click here to send our Member Service Department an e-mail or forward any suspicious credit union correspondence.

Atlantic Federal has been notified by Visa® that fraud rings abroad are actively targeting debit and ATM cardholders across the country for the purpose of conducting fraud on their accounts.

As a result, Atlantic Federal and other financial institutions are blocking some international debit and ATM card transactions.

Specifically, AFCU Members are blocked from using their debit and/or ATM cards in the following countries:

• France
• England
• Spain
• Malaysia
• Indonesia
• Thailand
• East Timor
• Laos
• Vietnam
• Cambodia
• India
• Pakistan
• Japan

Please be assured that Atlantic Federal’s systems and databases are secure and are not the cause of these occurrences.

In these fraud situations, Atlantic Federal debit and ATM cardholders have $0 liability. This means that you would not be responsible for any fraudulent charges that appear on your account as a result of an incident.

Remember that Atlantic Federal, Visa or any of our other business partners will never ask you to provide or verify your credit, debit or ATM card account numbers.

The list of countries involved in these fraud rings changes frequently, so we encourage you to visit our website regularly to keep informed – especially prior to traveling outside of the country. If you have questions, please call our Member Services Center at 1-800-222-1329.

Please immediately call Atlantic Federal Credit Union’s Member Services Center at 1-800-222-1329 during our hours of operation. After hours, please call (866)272-2725.

Your financial safety is our primary concern. We are taking every step necessary to respond immediately and provide uninterrupted service to you.